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Frequently Asked Questions

Still a little lost? Browsing through this list may help!

Q: How do I order a book by phone?
A: Call 800-354-9706

Q: Can I order online?
A: Search for the title you want, put it in your shopping cart, fill out our secure online order form and you have placed your order--be sure to have the product ISBN(S) handy.

Q: Who do I contact for a review or desk copy?
A: Call 800-423-0563 or use the Online Order Form

Q: I am teaching a class, have adopted the text and need the supplements; who do I call?
A: Call 800-423-0563

Q: I just want to contact my local rep, how?
A: Use our rep locator or call 800-423-0563 to have someone locate your rep for you.

Q: I want to become a Reviewer or Beta Tester, how?
A: We are always looking for instructors to help us develop new learning materials! If you would like to review manuscripts in progress or serve as a beta tester for multimedia materials, please contact us. Go to Reviewer Survey.

Q: I want Permission to use some of your text content in handouts I am compiling. Who do I contact?
A: Request permission for use of our content on the web at http://www.cengage.com/permissions.

Q: Help! I have a CD-Rom for my textbook and can't figure out why it is not working for me.
A: Contact our technical support group at http://academic.cengage.com/support or call them at 800-423-0563. You might also want to consult our FAQs specifically for technical products.

Q: I think I want to write a textbook. Who do I contact?
A: Please, do let us know if you have an idea for a book, software, or a World Wide Web project. Visit our Author's Corner for more information and contact links.

Q: I am having trouble with this website. I have found some bad links; who do I contact?
A: Please contact our Technical Support. Please note that any non-web related queries may be delayed if sent here.

Q: I just like good old-fashioned mail. What is your address and phone number?
A: Cengage Higher Education
10 Davis Drive
Belmont, CA 94002
Phone: 650-595-2350
Fax: 650-637-7544